MAKE QUEUES AT THE RECEPTION DESK A THING OF THE PAST
To create a new guest experience without having to go through the need to queue at the reception desk. Hence, shortened the waiting time and possibly eliminating the fear that they may not get a friendly service from the hotel assistant (staff). With our automated check in Kiosk, it will ensure that guest can check in in hassle-free and go to their room quickly. With intuitive interface, the whole process will probably only takes a few minutes from identification and data verification to issuance of room key card.
COMFORT
Waiting in a queue at the reception on arrival is far from the perfect beginning of the holiday. It is more than clear that everyone would like to skip this very boring part of the stay, if possible. Actually, a hotel kiosk would help guests do just that. The check-in would become hassle-free and really convenient. Using the intuitive interface, you can quickly complete the check-in and get your room key card issued. Eliminating the stop at the front desk not only brings a speedy check-in, but Reception Desk also simplifies hotel Kiosk whole process.
REDUCE COSTS
Another serious advantage of hotel Kiosks is the cost reduction they bring. Many routine tasks otherwise performed by the reception desk may be left to a self-service kiosk – check-in, completion of guest registration cards, room key card issue. A key moment here is that your kiosk is well-integrated with the hotel’s property management system. As a result, the hotel staff may focus their efforts on more important matters, self service Kiosks requiring personal attention and thus considerably improve guest experience.
BOOST EFFECTIVENESS
No more misspelled guest names or wrongly allocated rooms. With the kiosk’s automated check-in system, you can avoid all these errors, as well as the duplicated profiles. Letting guests themselves type in their personal details and preferences as part of the check-in reduces human errors to minimum. The entered data is directly sent to system and information can easily be retrieved. For example, next time regular guest stays at your hotel, they can use the fast check-in option based on already stored guest profile data. You can even go a step further and make a nice surprise for the guest based on the data of their preferences. Everybody likes the personal touch.
ENHANCE GUEST EXPERIENCE AND LOYALTY
Hardly is there any better foundation for building guest loyalty than the incredible guest experience. A kiosk connected to the whole property management system can take the guest engagement to the next level. Here is why a growing number of guests expect to find a kiosk at the hotel lobby and be able to control various aspects of their stay like check-in, extra services, payments, etc. from start to finish.
Comparison between “Conventional” and “Self Service Hotel Kiosk” check-in/out
Time-consuming on check-in /out procedures that cause long queue at front desk is always what customer facing. The receptionist will have difficulty to process the customer information that if they need to key in each of customer’s detail one by one. One of the problem is inexperience employee can also render the process slow. Furthermore, it creates the risk of having insufficient manpower that resulted customer dissatisfaction.
Kiosk offers a 24/7 available automated service to replace the traditional way of check-in/out process. Customers can experience hotel self service to complete the check-in/out processes all by themselves. With the help of Kiosk, It will guide customer to go through the whole check-in / out process in just a few minutes. Kiosk provides a fast and secure check-in/ out process to collect payment details. Moreover, customer can easily to self collect keycard from the kiosk anytime they want.
1. CHECK-IN REGISTRATION
Check in can be done via verifying Guest identity (i.e Identity card / passport), follow by online hotel booking confirmation number (via online booking platform).
2. Payment
Various Payment option available (e.g cash, e-wallet and credit card). Kiosk is integrated with built in credit card machine,cash deposit machine and e-wallet provider.
3. ONLINE HOTEL BOOKING INTEGRATION
Kiosk allows customer check in with Booking confirmation number from hotel online booking platform (e.g: Agoda, Booking.com, Traveloka, Expedia and etc).
4. KEY CARD ISSUANCE
Upon verification and payment, Kiosk will issue Room Key Card. Guest may proceed to check in to their room.
5. CHECK-OUT
Check out can be done by returning key card into the kiosk
6. More Features coming soon
We are constantly updating our kiosk system to meet our customer needs.
One of the best check in kiosk I ever used. The system is so user friendly and responsive. The whole process is so smooth.
Mohd Ali
Marketing Manager, Mayhem Hotel
With Uptown Kiosk, Our customer can be able to check-in and check-out themselves. And we do not have to hire a reception for 24/7.
Michael Lim
Managing Director, Condo Hotel
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